How do I find out who did what in a conversation?
Updated
In Events, you can see certain things that happened in a conversation. The events may have occurred when an editor did something or through an automatic rule.
In Events you can see when and by whom:
- No reply required was selected or deselected
- Follow up was selected or deselected
- Priority was changed
- Assignee was set or removed
For e-mails you can also see when and by whom:
- The e-mail was Forwarded
- The e-mail was Moved
For forum posts you can also see when and by whom:
- Archived was selected or deselected
- Lock was selected or deselected
- Show at the top is selected
- Do not show at the top is selected
- The post is Created from a comment
You can access the events by clicking on the icon in the editor tools.
Note! The icon only appears if any of the above events occurred for a conversation.