How do I find out who did what in a conversation?
Updated
In the Event log, you can see certain things that happened in a conversation.
The events can have been caused by a user action or by an automatic rule.
In the Event log, you can see when and by whom:
- Status is changed
- Priority is changed
- Assignee is changed
- Tags are added or removed
- Comments are added or removed
For emails, you can also see when and by whom:
- Email is Forwarded
- Email is Moved
For forum posts, you can also see when and by whom:
- Archive is checked or unchecked
- Lock is checked or unchecked
- Show on top is selected
- Do not show on top is selected
- Post is Created from comment
You can access the events by clicking the icon in the editor tools.
NOTE: The icon is only displayed if any of the events have occurred.