How do I find out who did what in a conversation?


In Events, you can see certain things that happened in a conversation. The events may have occurred when an editor did something manually or by an automatic rule. You can see history for when:

  • No reply required was selected or deselected
  • Follow up was selected or deselected
  • Priority was changed
  • Assignee was set or removed

You can access the events by clicking on the icon in the editor tools.

Note! The icon only appears if any of the above events occurred for a conversation.