In Kundo, you can to set your opening hours and ana your expected response time. There are two reasons for doing this: You get statistics about your response time based on your opening hours and you also get a reminder when the expected response time has passed.

To set opening hours and the expected response time:

1. Click on the three lines in the blue menu

2. Select Settings for the correct channel

3. Choose Response times

4. Set your Opening times

5. Set the Expected response time. Please note that if your expected response time is set to 8 hours, a response time should be given within 8 hours during opening hours. If you don't answer the customer within those 8 hours a warning triangle will appear next to the forum question in your dashboard.

6. Don't forget to Save!