Canned responses are a great feature to streamline your workflow and ensure consistent, high-quality responses. They help reduce response times and maintain a uniform service level when handling repetitive inquiries. These predefined responses can be easily inserted when replying to messages and are shared among all users with access to the channel.

How to Create Canned Responses in an Inbox

1. Click the menu in the navigation bar (three horizontal lines).
2. Select Settings for the correct communication channel.
3. Click Canned Responses in the list.

Naming & Managing Responses

• The name is for internal use, so choose a clear and descriptive title that makes it easy for team members to find the response when searching.
• If you scroll down, you will see all previously created responses. Here, you can edit or delete any existing canned responses.
• Responses are sorted alphabetically, so it's helpful to use keywords at the beginning to group similar topics together for easy access.

Formatting & Saving Your Response

• Use the editor tools to create clear and well-structured responses (bold text, bullet points, insert images, attach files, etc.).
• If you also use Kundo Forum, you can link directly to relevant forum conversations.
• Click Save!

Once saved, the canned responses will be available in the editor tools inside the email reply interface when working in Kundo.