To update your Live Chat texts, go to the menu icon (☰) in the top right corner → Settings → select your Live Chat channel.

Editable Text Fields

• Internal name – only visible to your team.

• Public name – shown to visitors in the chat.
  See (1) in the example image below.

• Company name – displayed as the sender name.

• Welcome message – shown when the chat opens.
  See (2) in the example image below.

• Queue welcome message – shown when a visitor enters the queue.

• Queue message – general message while the visitor waits.

• Offline message – Shown when the chat is closed.
  If you’ve enabled the option to show the chat button outside working hours or allow email messages, this is the text visitors will see.

• Question box text – Appears in the input field when the visitor is prompted to ask their question.

• Initial message – The first message sent by your team when a chat is started

• Text in the answer box: Displayed in the first box where the visitor can ask a questions when the chat opens. See (3) in example image below.
• Start message: Message that is automatically sent as the first message when a visitor initiated a chat. See (4) in example image below.

• Text above the message form: If you are allowing your visitors to send a message when the chat is closed, this is where you can add a message to prompt them to do so e.g., 'Feel free to send a message!'
• Message confirmation: When a customer sends a message they will receive a message.