In the Flow Settings tab, you configure how the Live Chat works for both users and visitors.

Access the Flow settings:

1. Click on the three lines in the blue menu

2. Select Settings for the correct channel

3. Choose Flow settings

Key Configuration Options

• Show the user’s profile picture in the chat.

• Allow visitors to enter a queue when no user is available.

• Show the chat button even when no user is online
  Keep the chat button visible 24/7. This lets customers send you an email when the chat is closed.
  You define which email address messages should be sent to just below this setting.

• Allow visitors to send images and files

• Require name and email before chatting

• Chat Assistant suggests answers from...
  Choose which source(s) the assistant should use for auto-suggestions.

• Save email address for anonymous chats

• Auto-delete chat data

  • Set a delay for when old chats should be automatically removed.

• Max number of chats per user
  Limit how many conversations a user can handle at once.

• Auto log out all users
  Use this to ensure all users are logged out at the end of the day when the chat closes.

• Auto log out users who miss chats
  When Kundo assigns a chat, the user has 30 seconds to respond. If they don’t, the chat is forwarded to the next available colleague.
  You can choose to automatically log out users who fail to respond, helping avoid missed chats.