Kundo

Statistics for Kundo Mail

Updated

In Kundo's statistics, there are several ways to follow up on how you used Kundo Mail:

  • How many emails have been received and sent
  • Incoming per hour
  • Waiting times and response times for your inbox
  • Tags


How many emails have been received and sent

A conversation is a dialogue between two or more people, and consists of both incoming and sent emails. This corresponds to a thread in Kundo mail.
An example:

  1. Alice sends you an email with a question.
  2. One of you answers her.
  3. Alice hears from you again and wants a clarification about your answer.
  4. One of you clarifies for Alice.
  5. Alice writes back and thanks for the answer.


In the statistics, this is seen as:

  1. 1 New conversation from customers
  2. 3 New conversations and answers from customers
  3. 2 New conversations and answers from editors

NOTE! The statistics include deleted emails that are not marked as spam.

Incoming per hour

On the Conversations page in the statistics, see the chart Incoming per hour. Here you can see when in the day you receive the most emails.
It can be valuable to look at, for example, when you are thinking about how to staff different channels.


Waiting times and response times

You can see how long customers have had to wait for a response from you and how long it took for an editor to respond. Read more about waiting times and response times.


Tags

With the help of tags, you can get a better idea of the cases you handle in Kundo. Read more about tags.

Guide tagged with: statistics