According to GDPR, your customers are entitled to request that their personal data be erased from your systems. They can also request a register extract/export of their data. Since Kundo is a data processor for you, such enquiries also affect your account at Kundo and the personal data we store on your behalf.

To erase data on behalf of a customer, do as follows:

1. You need to confirm that the person is who they claim to be. You can do this by phoning the person or confirming that the request comes from the right e-mail address. It is your responsibility to confirm this in an appropriate manner

2. Click the Menu in Kundo > Account Settings. Select GDPR on the left hand side

3. Add the e-mail address of the person who's data you want to extract 

4. Click Search user, then Delete

5. All information about the selected user will be deleted

------- ALTERNATIVE METHOD -------

1. Send an e-mail message to support@kundo.se. The person who sends the request from you needs to be an editor for the channel (forum/mail/chat, etc.) that you want to erase data from. Your e-mail message needs to contain:

   • Information on which person’s (e-mail address) data is to be erased.

   • Information that you have confirmed the person’s identity in the form of the text “We have confirmed the identity of the person(s)”.

   • An explicit request that all [Mail/Forum posts/Chats] that the person wrote to you are to be erased.

2. We will respond shortly with a confirmation.

Note! Management of personal data in Kundo Social differs from the other modules. Find out more about management of personal data in Kundo Social here. 

To request a register extract/export on behalf of a customer, do as follows:

1. You need to confirm that the person is who they claim to be. You can do this by phoning the person or confirming that the request comes from the right e-mail address. It is your responsibility to confirm this in an appropriate manner!

2. Click the Menu in Kundo > Account Settings. Select GDPR on the left hand side
3. Add the e-mail address of the person who's data you want to extract 
4. Click Search user, then Export
5. Files containing the exported information will be visble on this page as soon as the export is finished

------- ALTERNATIVE METHOD -------

1. Send an e-mail message to support@kundo.se. The person who sends the request from you needs to be an editor for the channel (forum/mail/chat, etc.) that you want to export data from. Your e-mail message needs to contain:

   • Information about which person (e-mail address) the export relates to.

   • Information that you have confirmed the person’s identity in the form of the text “We have confirmed the identity of the person(s)”.

   • An explicit request that all e-mails/forum posts/chats] that the person wrote to you are to be exported.

2. We will respond shortly with a confirmation and an attached register extract/export in an appropriate format.

You can also read our general information about how Kundo deals with personal data and data protection.