Cookies in the chat
Updated
This guide describes which cookies are saved in a visitor's browser when they visit a website with Kundo Chat.
To clarify, no cookies are saved until the chat window is opened by the user or is automatically opened through the script.
Cookies saved on https://org-<ORG_ID>.chat.kundo.se after a chat has been opened
| Name | Usage | Cookie layer | Length |
|---|---|---|---|
| kundo_chat_<ORG_ID>_active: | Data about the chat session, to resume session after moving to a new page | LocalStorage | Full session |
| kundo_chat_<ORG_ID>_last_activity | Last activity from user (Timestamp) | LocalStorage | Full session |
| customer-activity-session | Status of the queue | LocalStorage | Full session |
Cookies saved on customer domain
| Name | Usage | Cookie layer | Length |
|---|---|---|---|
| pusherTransportTLS | Connection information | LocalStorage | Indefinitely |
| kundo_chat_last_location | End user's current position on thee webpage | LocalStorage | Indefinitely |
| intercom_once | Notification status | LocalStorage | Indefinitely |
| Minimized-<CONVERSATION_ID> | Status of the chat window | SessionStorage | Indefinitely |