We want as many people as possible to be able to use Kundo Chat. This guide describes how the chat box complies with the Swedish Act on Accessibility to Digital Public Services, any known accessibility problems and how you can report deficiencies to us so that we can remedy them.

How accessible is Kundo Chat?

We are aware that the chat box is not fully accessible. See the section about content that is not accessible below for more information.

What can you do if you cannot use parts of the chat box?

We constantly strive to improve the accessibility of our chat function. If you come across a problem that is not described on this page, or if you feel that the chat box does not fulfil legal requirements, e-mail our support team to let us know about the problem.

For problems that are not related to the chat box, please refer to the means of contact on the website where the problems were detected.

We set aside a certain amount of time every six months to work on accessibility, and we use this to continuously address any deficiencies we are aware of.

Technical information about the accessibility of the chat box

Chat is only partially compliant with the Swedish Act on Accessibility to Digital Public Services, due to the deficiencies described below.

Problems for the blind

• Some content-bearing images may lack text alternatives.

• Some non-content-bearing images lack text alternatives.

• Some form fields lack clear and clickable field labels.

• Auto-completion is incorrectly implemented for a field.

• Error messages for certain forms are invisible to screen readers.

Problems in the event of colour-blindness or impaired vision

• Colours on the website perhaps may not fulfill contrast requirements.

Problems in the event of reduced fine motor skills or strength

• Some form fields lack clear and clickable field labels.

• Auto-completion is incorrectly implemented for a field.

• The confirmation box for closing the chat function does not receive focus.

How we tested

We conducted a self-assessment (internal testing) of Kundo Chat.

The most recent assessment was done when this guide was last updated.