The categories in the knowledge base helps your visitors to get a better overview and simplifies navigation. The categories also help your users to sort your guides out.
The knowledge base starts off with no categories and it is up to you to decide what type of categories are required to fit your business. Before moving on top the next step you need to decide how you want pt categorize the guides that will be in the knowledge base.
We recommend a maximum of 9 categories
1. Click on the three lines in the blue menu
2. Select Guides for the correct Knowledge base
3. Click on Categories
4. Click on Create new category
Name: Here you write the "title" of the category. This can be seen on the knowledge bank's start page.
Name of link to all guides: Here you enter the name of the link under the guides in a category that takes the visitor to a page that shows all guides. It is common to name it as "See all guides".
Icon: The icon is the small image next to the category name on the knowledge bank's homepage. You will have to choose icons yourself, it is important that these are in SVG format. If you do not have your own icons to use, you can talk to your customer success manager who will help you produce icons that fit the categories.
Contact path: Here you can add an alternative contact route that helps the visitor to contact you if, for example, the guide that the visitor has just read has not been of any help to that particular visitor. These end up at the bottom of the page, below the guide.
You can choose one or more contact paths per category and these will then be visible on all the guides that are in the specific category.
If you have not added any contact routes, there is a guide of how to do this.
Do not forget to save!
Order of the categories: Once you have created your categories, you may need to adjust the order in which the categories are located. To change the order, you click and hold the category you want to move and then drag and drop where you want it to be. It is good to place the most in-demand category at the top so that it is easy to find.